Charting a New Path
During my career I had worked almost exclusively with high net-worth individuals. Intuit offered the opportunity to work with a cross-section of people from every demographic across all 50 states. I’ve always loved engaging with new people and it seemed like a fun challenge, so I signed up for my first season and genuinely loved it from day one.
As an Intuit tax expert I have the opportunity to make a meaningful difference for more people. For many of my clients the tax refund I help them get is the biggest check they receive all year. Equally as important, the job pushes me to learn about many new areas that I hadn’t been exposed to with my previous client base. But perhaps best of all, it keeps my skills up-to-date and my thinking sharp as I learn new ways to work. When you’re over 65 you quickly find out you have to keep learning new things or you start to stagnate, and helping Intuit customers online quickly became the highlight of my work day.
After a while it became clear to me that this could grow into something more than some extra work on the side. What I thought was going to be a one-time gig turned into a second season, and then a new position as a seasonal manager, and eventually a full-time job. I am now starting my second year as a permanent manager.
The most important part of my job is to motivate my team and help facilitate their success. I keep them engaged with our customers and show them how a career helping others can be the most rewarding way to earn a living. Most of them are younger than me and I’m able to say “Listen, I’m almost 72 years old. I’m having the time of my life. Don’t you want to be where I am in 10 or 15 years? This is how you get there!”
I tell my experts that the person they’re giving advice to isn’t their next door neighbor. They won’t see them when they drop their kids off at school, and they’re not going to sit next to them in church on Sunday. But they do have a chance to make a real difference in their lives. And when you hang the phone up, you should feel very good about that.
An Exceptional Company
Having been in the business world for over 50 years, I’m fairly opinionated about corporate culture and ethics. What I’ve been most impressed with about Intuit is that they put their values and their ethics at the forefront of every effort. No company is perfect, but it makes a real difference when every idea starts with the desire to do the right thing for your customers and your community. It’s more than a catch-phrase or a motto—It permeates everything we do.
The Best Is Yet To Come
I’ve always tried to stay physically active and in shape, and I place equal importance on keeping my mind sharp and engaged with new ideas. Working as a tax expert at Intuit has helped me keep this practice up. It’s a wonderful place for people in the later years of their career. So many people say they want to retire at 55, but I think the best option is to never retire. Whether you’re 55, 65, or older, you still have a great deal of value to contribute to the world.
Intuit is an exceptional company on the leading-edge of innovation, and that’s exciting for an old dog like me! To be around young, smart, enthusiastic people at this stage in my career is so motivating and gratifying. I take that energy with me when I walk away from the computer, and it makes it real easy to then lace up my hiking boots, go out the door and take off. I’ve always been extremely positive about life, but working at Intuit has really energized my feelings about being 70 years old and beyond. I’ve learned that regardless of where you are in your career journey, there’s always new opportunities to learn, grow, and share your experience.
If you’re interested in learning more about Intuit’s expert network and opportunities, visit our career site today.